Perth water guide
What a leak-detection report covers.
The diagnostic ends with a written report in your inbox within 24 hours. Here is what is in it, and why it is built to stand up to a Water Corporation dispute and an insurance claim.
Why the report is the deliverable
Plenty of providers tell you what they found on the day and leave. The trouble is that a spoken finding is worth very little when you need to take it somewhere — to the utility to dispute a bill, or to an insurer to support a claim. Both want it written down, evidenced, and dated.
So the report is not an afterthought to the diagnostic — it is the thing you are paying for. Everything the technician measures on the day exists to produce a document that holds up when someone else reads it.
What is in the report
Four things, every time — the finding, the evidence for it, the photos, and a repair quote where the leak is repairable.
Where the water is going
The finding itself, in plain terms: the source of the loss and where it sits — the shell, a specific fitting, the main drain, or a buried line, and roughly where along it. Not "there may be a leak" but the named place the water is leaving the pool.
The evidence behind it
How we reached that finding — the loss measured against the day's conditions, which lines held pressure and which bled off, where the acoustic trace peaked, and what the dive inspection found. The reasoning is on the page, not just the conclusion.
Photos
Images of the source and the evidence, so the finding is something you can see rather than take on trust. The same photos are what a third party — the utility or an insurer — looks for when they assess a claim.
A repair quote where the leak is repairable
Where the leak can be repaired, a quote for the work, so you can decide what happens next without chasing a separate assessment. Where a repair is not straightforward, the report says so plainly.
Built for a Water Corporation dispute
WA permanent water rules allow pool top-up only to replace evaporation. A pool consistently topping above evaporation rates is operating outside the rules — and Water Corporation high-bill alerts often follow. Our written report is formatted to support a Water Corp dispute.
What makes it useful for that is the same thing that makes it a good diagnostic: a dated finding, the measured loss it rests on, and photos. It shows the extra water was going to a leak, not over the limit — which is exactly the question a high-bill review turns on. For the wider picture, see Perth water rules, evaporation, and pool leaks.
And for an insurance claim
Where a leak has caused damage, the same report supports an insurance claim. A clear, evidenced finding — what failed, where, and the repair quote — is what turns “we think it’s a leak” into something an assessor can work from.
Whether a particular loss is covered is between you and your insurer — policies differ, and we don’t make that call for them. What we provide is the evidence the claim rests on: the named source, the proof, the photos, and the cost to put it right. If you want to know whether a pool leak is claimable on your policy, see pool leaks and insurance claims.
Where the contents come from
Each part of the report is the output of a stage of the diagnostic — the loss measured against the day’s conditions, the pressure test, the acoustic trace, and the dive on Tier B. If you want to see exactly how those stages run and what each one measures, read how a diagnostic works and the instruments we use.
Need the report behind your bill?
Book a fixed-price diagnostic this week, or look at the two tiers first.