Perth water guide
Pool leaks and insurance claims.
A written diagnostic can be the evidence a claim rests on — but whether a leak is covered is always your insurer’s decision. Here is where the report fits, and what to check with your own policy.
First, the honest part
We are leak-detection specialists, not insurance advisers. Whether your policy covers a pool leak or the damage it caused depends on your insurer, your product disclosure statement, and the particular circumstances — and that decision is theirs to make, not ours. Nothing here is a promise about your claim.
What we can be precise about is our side of it: the written report, and the evidence it puts in front of an assessor. The rest of this page explains where that fits, and flags the questions worth taking to your insurer.
The distinction that usually matters
Home insurance policies commonly treat sudden, accidental damage differently from gradual wear and tear. A pipe that fails suddenly, or escaping water that damages something, is the kind of event many policies are built around. Slow deterioration over years is the kind they often exclude. Which side of that line a particular leak falls on is exactly what an assessor weighs up.
That is a general tendency, not a rule — every policy words it differently, and some cover things others don’t. Read your own product disclosure statement, and if it is unclear, ask your insurer directly before you assume either way.
Where a written report fits
Whatever the policy says, a claim is easier to assess when it comes with evidence. Our report gives an assessor a named source, the evidence behind the finding, photos, and a repair quote where the leak is repairable. It turns “we think it’s a leak” into a documented finding someone else can work from.
We don’t argue the claim for you and we don’t deal with your insurer on your behalf. We provide the diagnostic and the document; you and your insurer take it from there. For the full breakdown of what the report contains, see what a leak-detection report covers.
Worth asking your insurer
Before you book anything on the assumption it will be covered, these are the questions that decide it.
- Does my policy cover the pool shell and its plumbing, or only the house?
- Is escaping-water damage covered, and is the leak detection to find the source covered too?
- How does my policy treat sudden damage versus gradual deterioration?
- Do you need a written report from a specialist, and is there a format or detail you require?
Need the evidence for a claim?
Book a fixed-price diagnostic and get the written report, or look at the two tiers first.